Delivery Policy
Selected lines are available for sale and delivery online, but you may wish to collect the goods yourself, if so, please submit your basket your nearest showroom, in order to pay and collect at the chosen site.
Delivery Procedure
Deliveries are made by an external logistics company. By accepting the delivery charge you are entering in to a separate contract with the logistics company. We provide the courier company with your personal details, name, address and telephone number. As such please ensure all details are correct and up to date, especially if using paypal, if you provide us with incorrect details you may incur additional charges.
Smaller items will be delivered without prior notification however if you are not home they will leave a drop note so you can re-arrange delivery or collect the item yourself from the local depot.
Delivery Timescales
Delivery time scales are provided in good faith, and we aim to adhere to these as much as possible, however we cannot guarantee a delivery date.
Smaller items should be delivered within 4 working days after you receive a dispatch notification.
We value your feedback but please note deliveries are made by external companies and therefore Tile&BathCo are not liable.
Checking Goods for Damage and Notifying Tile&BathCo.
For small item deliveries that arrive by courier you agree to open all boxes and thoroughly check the goods for damage on the day of delivery and notify us of any damage within 48hrs of the delivery. Do not sign for goods that are obviously damaged on receipt, please refuse the delivery. If we are not notified of damage within 48hrs we are unable to claim from either the manufacturer or the carrier. If the product is discovered to be faulty/ damaged after this time then we will charge you a minimal fee to cover the cost of replacement plus P&P.
If someone else is signing for the goods on your behalf you agree to advise them that the goods must be checked and you accept full responsibility for any loss or damage if they sign on your behalf and fail to check. If the packaging is damaged in any way then please refuse to accept the delivery.
If you discover your product to be damaged within the timescales provided above then please see our Returns Policy for further details.
Cancellations & Refund Policy
Returns Policy
If you need to return a product to us for any of the below reasons you must first request a returns form by emailing info@tileandbaths.co.uk. You agree that if you send a return to us without a returns form and returns number you will pay a £20 administration fee to cover the extra work involved in processing your return.
Q
What if the wrong goods are delivered?
A
As previously outlined in the Checking Goods section you have 48hrs from the date of delivery to check that the items you have received are correct and in good condition. If you find that the items you have received are incorrect or that there are items missing from the delivery please email info@tileandbaths.co.uk immediately and we will investigate the problem. If it is found that products are incorrect or missing the situation will be rectified as quickly as possible with no additional charges incurred by yourself.
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Q
What if the goods are faulty?
A
Within 48hrs of the delivery it is your responsibility to thoroughly inspect all your items. If the product is discovered to be faulty/ damaged after this time then we will charge you the cost of a replacement item plus P&P.
If you discover your product to be damaged within the timescales provided above then you need to contact us via email info@tileandbaths.co.uk as soon as possible. We will then send you a Returns Form. Together with the completed returns form we will need to see a photograph showing the damage/fault and will assess your claim using the information you provide. Faulty items will be assessed on a case by case basis we will notify you as soon as practicably possible of the result.
If we deem the product to be faulty we will replace it only once the faulty item has been returned. If a replacement item is required before the faulty product can be returned we would need to charge a small deposit which would be refunded on safe receipt of the faulty item.
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Q
What if I change my mind about the goods?
A
You are within your right to cancel an order placed with us, up to 7 days from the date your order is delivered.
If you cancel your order before goods are shipped, then we will refund the delivery cost along with the cost of goods (less any other charges).
If the goods have already been shipped (ie the items have been delivered and the shipping contract fulfilled or partially fulfilled, the goods are in transit) then you will not receive a refund of delivery charges.
If you decide to return goods after they have been delivered; it is your responsibility to arrange this return at your own cost, we can help coordinate this procedure on request.
If the goods do not arrive in re-saleable condition no refund will be made. It is your responsibility to ensure that returned goods reach us in good condition complete with all packaging (please do not write the return address directly on product boxes).
Refunds will only be issued when goods have been returned and checked by our returns department.
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