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Terms & Conditions: Retail Showroom

To avoid yourself any inconvenience or unnecessary returns we recommend that:

  • You check that the product you intend to purchase is fit for that purpose.
  • Check measurements in advance to confirm an item will fit where you intend.
  • Take advantage of our tile sample service to determine the correct choice prior to purchasing.
  • Check tile Style, Quantity, Shade and Calibre are all correct before fixing.
  • No guarantee can be given to shading on any loose tiles purchased.
  • No guarantees can be given to shading on further orders.

TILES

We are happy to buy back a reasonable amount of overs (max. 30% of full order value) as long as you return them in good condition and in their original packaging to the original store of purchase within 42 days of purchase date, regardless of collection date, we will refund the price you purchased your item at. Quantities above this will be subject to an administration charge equal to 25% of the value of the goods being returned.

We accept no responsibility for the tile quantities calculated from measurements supplied by a third party.

ADHESIVES

Due to transport, handling and storage conditions, we do not accept returns or exchanges on perishable goods ie. Adhesives and grouts.

BATHROOMS

In the event that you feel you need to return goods, this must be done within 42 days. Goods must be in good condition, in their original packaging and fit for resale, we will refund the price you purchased your item at. If the value of the goods being returned exceeds 30% of the order value we reserve the right to apply an administration charge equal to 25% of the value of the goods being returned. As all customers want new UNOPENED products, we cannot refund opened items, or credit / replace goods that have been modified or fitted. Without exception, due to hygiene reasons, we are unable to offer an exchange or refund of Toilet Seats.

FLOORING

We are happy to buy back a reasonable amount of overs (max. 30% of full order value) as long as you return them in good condition and in their original packaging to the original store of purchase within 42 days of purchase date, regardless of collection date, we will refund the price you purchased your item at. Unfortunately, we can’t accept products which are bespoke, made to your specifications or cut from a roll unless they’re faulty. We accept no responsibility for the quantities calculated from measurements supplied by a third party.

SPECIAL ORDER ITEMS

Select lines are ordered in especially for you, we cannot accept returns of these ‘Special Order’ items. Please confirm with our staff whether your order contains special order items.

CLEARANCE

Check you have sufficient quantities to complete your project, as we will be unable to source additional stock. We are unable to exchange or refund any clearance.

No Liability can be accepted by Tile&Bathco (UK) Ltd, once goods are fixed.

The responsibility for the return of goods is on the purchaser / buyer.

YOUR STATUTORY RIGHTS ARE NOT AFFECTED BY THESE TERM