Click & Collect
How does it work ?
WHICH ITEMS QUALIFY FOR CLICK & COLLECT?
Click & Collect is available for all products available to purchase online. Some of our products are only available for purchase in store (tiling trims for example) all our stores are well stocked and if you are there to collect your order you have the benefit of adding anything you may have forgotten or would like to add to your order.
WHEN CAN I PICK UP MY ORDER?
We will send you an email once your order has arrived in-store and is ready for collection.
Important!: Please do not come in to pick up your order until you have received the email that advises you it is ready for collection - we'd all be disappointed if you make a wasted journey.
WHO CAN COLLECT MY ORDER?
We owe it to our customers to protect your interests so to prevent fraud it is essential that you collect your order in person. (Note: if you can only use this service by nominating a substitute to collect for you please contact us and we will set this up for you)
Important!: Please make sure that you bring your web-site order confirmation email plus valid ID (e.g driving licence/passport etc)
WHAT IF I FORGET TO COLLECT?
All Click & Collect orders will be held at your selected Tile & Bath store for up to 10 days; note: after 10 days we will contact you and if this fails to confirm immediate collection arrangements we will cancel your order and refund your payment minus a 25% handling & restocking charge.