Terms & Conditions: Retail Showroom

Click here to download the Product Exchange/Returns Request Form

Click here to download the Terms & Conditions

Click here to download the Installation Tips

  1. BEFORE YOU BUY – MAKE SURE THAT:
    • You check that the product you intend to purchase is suitable for that purpose.
    • You double check measurements in advance to confirm all items will fit where you intend.
    • Note: tiles are produced in batches so make sure you buy sufficient quantity to complete your

  2. BEFORE YOU INSTALL YOUR PRODUCTS – BE CERTAIN TO:
    • Always keep the goods in a safe environment before and during the installation:
    • avoid accidental damage or dirt and cement dust harming the products
    • excessive heat, damp & frost will damage adhesives and grout.
    • Always check that the product you’ve purchased match the item on your paperwork before opening packages. If in doubt contact the store before opening.
    • When opening packaging take care not to use tools that could damage the goods inside:
      • Carefully open neatly and immediately check the contents list of parts, do this before any of the packaging is destroyed or disposed of.
      • NOTE - small parts might not be immediately visible within the packaging – we cannot replace these under the terms of the suppliers warranty.
    • Check all tiles are acceptable before fixing.
      • When mixing two or more tiles (light & dark for example) make sure your fixer checks before proceeding that the calibre is compatible/workable.
    • Adhesive and Grout products carry a shelf life and are classed as perishable goods:
      • make sure you store these products in dry and safe environments.
      • Returns and refunds of these products are subject to restrictions (see Adhesive & Grout section 11)

  3. PLEASE NOTE THE FOLLOWING:
    • No guarantee can be given to batch matching on any loose tiles purchased.
    • We accept no responsibility for the tile quantities calculated from measurements supplied by others.
    • Our staff will be pleased to assist with quantities required but please be aware the information provided is advisory only – the obligation to ensure the quantity you purchase is accurate for the job you intend remains firmly with you/your installer.
    • Before returning excess tiles, always consider retaining spares for future requirements such as room alterations or accidental damages.

  4. GENERAL TERMS & CONDITIONS
    • No liability or refund request will be accepted by Tile & Bath co. once goods are fixed, modified or installed.
    • The responsibility for the return of goods lies solely with the customer – this applies to all goods including those delivered to the customer location.
    • All approved refund payments are returned within 21 days by bank transfer.

  5. STARTING YOUR INSTALLATION.
    • We strongly recommend that you do not book fitters/tradesmen until your goods are at the installation location and all necessary checks (as described in these T&C’s, damages, missing items etc) are completed. We accept no liability for any charges incurred as a result of not carrying out these checks.

  6. STORING CUSTOMER GOODS/ORDERS.
    • Holding and storing customer goods at the store of purchase is limited to a maximum of 30 days (see section 14 Home Deliveries for further information).
    • We are prepared to hold a customer order in secure warehousing for up to 6 months – if the order is cancelled during this time the goods will be subject to a storage charge.
    • When calling in your order after storage, we must have 14 days notice to prepare delivery either to your store of purchase for collection or for your home delivery.

  7. DAMAGED GOODS:
    • Damages: Providing the problem is reported to the store of purchase within 48 hours of receipt we will exchange the item (excluding damages deemed to have occurred outside of our control).
    • The goods must be returned WITHIN 7 DAYS OF REPORTING THE DAMAGE.
    • Damages will be examined at Tile & Bath Head Office, the supplier’s input will be included so a thorough assessment can be made. No examination will be made without a fully completed returns/request form (PRODUCT EXCHANGE/RETURNS REQUEST FORM Ref:V3)
    • We cannot stipulate a completion time for the assessments due to the unique circumstances of each request.

  8. TILES - STORE STOCK ITEMS.
    • We will REFUND any overs up to a maximum of 30% as long as:
      • they are returned in re-saleable condition (see section 16)
      • they are returned to the original store of purchase
      • returns must be made within 42 days of purchase date
    • Quantities above 30% will be subject to a restocking charge equal to a minimum of 25% of the price paid for the goods being returned (Special Orders are non-refundable).
    • Any problems with damaged/faulty/missing contents must be reported within 48 hours of receipt of the goods.
    • We will refund at the invoiced price minus any applicable handling/restocking charges.

  9. TILES - WAREHOUSE STOCKED ITEMS (customer collection from the store or delivered to the customer location)
    • All Terms & Conditions for ‘Tiles – store stock items’ (see section 8) apply for warehouse stocked items.
    • IN ADDITION to the above all warehouse held stock delivered to store for a customer order will be subject to a handling and return charge of a minimum £30 if refunded. Note: This fee can be avoided if the customer returns the goods directly to the central warehouse.

  10. SPECIAL ORDER ITEMS.
    • all special-order items are clearly marked on your invoice/receipt: these items are non-refundable.
    • If any special-order items are damaged or faulty this must be reported to the store of purchase/head office immediately and no later than 48 hours after taking delivery/collection.

  11. PERISHABLE GOODS – RETURNS MUST BE WITHIN 14 DAYS.
    • These goods can be refunded once they’ve been inspected to ensure they are in a resaleable condition.

  12. BATHROOMS
    • ALL bathroom equipment must be CAREFULLY UNPACKED and checked for damages or missing content IMMEDIATELY ON RECEIVING the goods (see section 6-7)
    • Any problems with damaged/faulty/missing contents must be reported within 48 hours of receipt of the goods.
    • Returns or refund requests for goods incorrectly purchased must be:
      • Submitted using from ‘Product Exchange/Returns Request Form V3’
      • returned in re-saleable condition to the store of original purchase (see section 1)
      • within 7 days of receipt.
    • Approved refund requests will be subject to a minimum 25% handling charge.
    • Toilet seats once assembled/installed are a non-refundable/exchange item.
    • Toilet seat covers are available and provide a hygiene barrier plus an aesthetic appearance the cover is not meant to be strong enough to be used as a seat or for standing on. We accept no liability for toilet seats damaged in this way.

  13. FLOORING LVT (does not apply to products cut from the roll)
    • We will REFUND any overs up to a maximum of 30% (of full order value) as long as:
      • they are returned unopened in re-saleable condition (see section 16)
      • they are returned to the original store of purchase
      • returns must be made within 42 days of purchase date
    • We will refund at the same price you purchased your item at.
    • No refund requests are accepted for products which are Special Order items, unless they are faulty in which case a replacement will be supplied.
    • Any problems with damaged/faulty goods must be reported within 48 hours of receipt.

  14. HOME DELIVERIES.
    • If home deliveries are delayed (at the customer’s request) beyond the 42 days refund period, then refund requests will not be accepted or agreed.

  15. CLEARANCE ITEMS – TILES OR BATHROOMS:
    • Check you have sufficient quantities to complete your project, as once clearance stock is sold out, it is highly unlikely we will be able to source additional stock.
    • We are unable to exchange or refund any clearance items.

  16. KEY TERMS EXPLAINED.
    • RE-SALEABLE CONDITION means the goods have to be returned in all original packaging, unopened and be fit for sale at the normal full price.
    • SPECIAL ORDER items are products that are ordered specifically for a customer and are not items stocked in store or the warehouse.

No Liability can be accepted by Tile&Bathco (UK) Ltd, once goods are fixed.

The responsibility for the return of goods is on the purchaser / buyer.

YOUR STATUTORY RIGHTS ARE NOT AFFECTED BY THESE TERM